Privacy statement

In this privacy statement, you can learn how we, as Ameo real estate agents, handle your data.

What data do we record?

You are selling or renting your property:

When you engage Ameo real estate agents for the sale or rental of your property, the following data is recorded:

- Your name, address, and contact information such as your phone number and email address.
- The reason for sale or rental, for example, a need for a larger residence or a change in employment.
- The date of registration of the property and the period it has been or is available for sale or rent.
- Description and characteristics of the property, including the asking price or rental price, year of construction, dimensions, layout, cadastral data, and the WOZ value.
- Visual material such as photos and videos of the property.
- The reason for any withdrawal of the brokerage assignment.
- If the property is sold or rented: transaction details such as the sale or rental price and transaction date.
- Any other information you provide to us.

You are looking for another property:

When you engage Ameo real estate agents for the purchase or rental of a property or when you visit a property, the following data may be recorded:

- Your name, address, and contact information such as your phone number and email address.
- Your search profile, including your preferences regarding a property.
- Information about your current property, such as the purchase or rental price, the reason for purchase or rental (e.g., need for a larger residence or a change in employment).
- Your age and income category, as well as family composition.
- If you have purchased or rented a property: transaction details such as the purchase or rental price and transaction date.
- Any other information you provide to us.

You are buying or renting a property from someone who uses Ameo real estate agents:

If you have purchased or rented a property, and the seller or landlord has been assisted by Ameo real estate agents, the following data may be recorded:

- Your name, address, and contact information such as your phone number and email address.
- Information about the property you have purchased or rented, including the address, characteristics, purchase or rental price, and transaction date.
- The reason for the purchase or rental.
- Your age and income category, as well as family composition.
- Information about your old property, such as the purchase or rental price.
- Any other information you provide to us.

How does Ameo real estate agents use this data?

You are selling or renting your property or looking for another property:

Ameo real estate agents use your data to execute the brokerage assignment you have given us. Your data may also be used:

- To promote your property to the public, for example, on platforms like Funda, the Ameo real estate agents' website, or in sales brochures.
- To conduct appraisals and other valuations (your property will only be used as a reference property).
- For analysis and reporting purposes to improve our real estate agency's services.
- To send you information about products and services from our real estate agency; if you wish to opt out, you can contact us.

You are looking for another property:

When you engage Ameo real estate agents for the purchase or rental of a property or a property viewing, your data may also be used:

- To send you information about other properties.
- To conduct analyses and reports to improve our services.
- To create formal documents such as purchase agreements, sale contracts, (OTD) Service Provision Agreement, or appraisal reports.

You are buying or renting a property from someone who uses Ameo real estate agents:

Ameo real estate agents use your data to maintain contact with you, for example, to send you the purchase agreement. Your data may also be used:

- For advisory purposes if you have requested it.
- For analysis and reporting purposes to improve our services.
- To create formal documents such as purchase agreements, sale contracts, (OTD) Service Provision Agreement, or appraisal reports.

Security and retention period:

Ameo real estate agents will ensure that your data is adequately secured to protect it from unauthorized use, access, alteration, and unlawful destruction. Your data will be retained for as long as necessary for the purposes mentioned above or as required by legal obligations and dispute resolution.

Access, correction, and deletion:

Requests for access, correction, or deletion of data should be addressed to Ameo real estate agents, stating your name and address. Ameo real estate agents will generally respond to requests for access or correction within four weeks. In the case of a deletion request, Ameo real estate agents will promptly delete the relevant personal data, unless the law requires the retention of such data or there are (other) compelling reasons against deletion.

Questions?

Ameo real estate agents take your privacy seriously. If you have any questions, feel free to contact Ameo real estate agents.